- In an organisation there is a new product developed. The process need to be put into testing and then to production. After production deployment the product support will be handled by maintenance team.
- There is an organisation that has outsources all its IT task to a vendor. Now the organisation wants to setup its own internal IT department and in future all IT task will be handled by the new IT department.
- To cut the operational cost an organisation want to downsize its internal IT department and transfer some task to a vendor who will in future deliver to all IT related tasks.
All the above three cases will fall in the preview of the Transition Management.
In short transfer of task or process from one team to another internal or external can be identified as Transition. The process of transition is call Transition Process and how to complete the transition is Transition Management.
In Transition Management we need to take care of
- Change and Release Process
- Application Development
- Application Testing
- Service Transition — e.g. Service and application accounts , Server accounts, etc
- Asset configuration and maintenance
- Knowledge Transition
The main Objectives of the Transition Management can be
- It provides a framework for capabilities of service and risk involved before the release or deployment of service.
- It helps in establishing reliability of all the identified service assets and related tasks like configuration, maintenance as they evolve.
- It helps is management the capacity and resources (h/w , s/w etc) required to service development, deployment , management, support, test a release into production.
- It helps is planning and managing the stakeholders’ requirements.
- It helps in establishing a great process for build , release, testing, code management, asset management.
The above set of benefits is just a short list and there can a number of other objectives depending upon the requirement of business e.g. involvement of only internal teams, offshore or onsite teams, customer involvement etc.
Service Transition helps to improve several things as discussed below −
- Quick identification of change requirements
- Quick identification of resources
- Quick adaptability to new requirements
- Better management of mergers, de-mergers, acquisitions and transfer of services
- Increase and consistent rate success for changes and releases.
- Degree of confidence of compliance with all type of business and governance requirements.
- Improved budgeting process and less variation is actual against estimated budgets and expenses.
- High productivity of team
- Better asset management, license planning, software and hardware requirement planning, procurement or retirements
- Timely planning and execution for addition, merge, decommission of software and hardware components
- Identification, understanding and mitigation the level of risk during and after change