A short note for difference between Incident and Problem
For anyone with ITIL knowledge, terms PROBLEM and INCIDENT are often used interchangeably. There is one more word ISSUE when used create more confusion. However the terms PROBLEM and INCIDENT are different and should be used based on analyse how important the situation is and how to fix it.
Any unplanned disruption in service is known as INCIDENT. If there is … Read the rest “Incident Vs Problem”