What is ITIL

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  • Is a collection of books which contain recommendations & suggestions to improve provision of IT Services
  • Not a standard but a Best Practices Framework
  • Needs to be adopted and/or adapted


  • Service & Service Owner
  • Service Management
  • Process & Process Owner
  • Functions, Staff, Roles
  • Metrics, Interfaces
  • RACI
  • PDCA
  • Compliance & Governance
  • Concept of Caps
  • Service
    • The means of delivering value to the customer by achieving the customer desired results
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Most generally, a machine learning algorithm can be through of as a black box. It takes inputs and gives outputs.

For example, we may create a model that predicts the weather tomorrow, based on meteorological data about the past few days.

The “black box” in fact is a mathematical model. The machine learning algorithm will follow a kind of trial-and-error method to determine the model that estimates the outputs, given … Read the rest “ARTIFICIAL INTELLIGENCE & MACHINE LEARNING — II”

Oracle offers cloud services from India datacentre

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Global technology major Oracle is betting big on India. It announced the launch of cloud services from its India data centre. The move is aimed at helping Oracle’s existing and new customers, including those operating in sectors that are bound by the country’s regulatory environment to store data within the country’s borders such as the public sector undertakings or banking and telecom companies to take advantage of Oracle’s full stack … Read the rest “Oracle offers cloud services from India datacentre”

Artificial Intelligence & Machine Learning — I

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Artificial Intelligence : The intelligence demonstrated by the machines in contrast to the natural intelligence demonstrated by humans, also known as the machine intelligence. This is a branch of computer science that is applied to build smart machines capable of performing tasks that typically require human intelligence.

Alan Turing published a paper “Computing Machinery and Intelligence” in 1950 and subsequent tests by Alan laid down the foundation and established the … Read the rest “Artificial Intelligence & Machine Learning — I”

Indian IT companies deploy hitech technologies at home and abroad

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Once described as employers of software’s drudge workers despite their impressive business numbers, India’s IT companies, especially the top tier ones and some India offices of MNCs, are breaking the innovation glass ceiling. Cost arbitrage on plain vanilla coding is still there but India’s big tech players now also have products that offer unique solutions involving high-end software and robotics. ET looks at some of these technologies, deployed both at … Read the rest “Indian IT companies deploy hitech technologies at home and abroad”

Transition Management and Process

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Assume that

  1. In an organisation there is a new product developed. The process need to be put into testing and then to production. After production deployment the product support will be handled by maintenance team.
  2. There is an organisation that has outsources all its IT task to a vendor. Now the organisation wants to setup its own internal IT department and in future all IT task will be handled by
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IT services , tech startup and AI

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For artificial intelligence and machine learning algorithms to run on big data, Indian companies require technology that will digitise and store data. Industry is now increasingly adopting this infrastructure. Since legacy systems are slow to change, they are the laggards.