Processing Support

ajaym259General, Resources2 Comments

Processing Support consists of the application-related activities required to run the production environment. Processing Support activities include scheduled updates of application components (for example tables, parameters, scripts, job schedules, or data loads) with predetermined values that are required for the successful completion of the application’s processing.

Processing Support also includes application monitoring for issues or successful completion of processing. As temporary workarounds are implemented by Service Provider, additional Processing Support … Read the rest “Processing Support”

Perfective Maintenance

ajaym259General, Resources1 Comment

Perfective Maintenance is comprised of three components: Perfective Monitoring, Perfective Analysis, and Perfective Change.

Perfective Monitoring examines application data capacity for the purpose of creating Requests for Change to improve the application’s database, storage capacity and to avoid future incidents. Perfective Monitoring will be restricted to surveillance of application consumables: database and data storage.

Perfective Monitoring does not include Run Time Improvement (RTI) analysis, proactive code flaw analysis, or hosting … Read the rest “Perfective Maintenance”

Corrective Maintenance

ajaym259General2 Comments

Corrective Maintenance is defined as modifying an application, its data, and its documentation to effect fixes or workarounds to correct, eliminate, or minimize the impact of Severity Level 1, Severity Level 2, Severity Level 3, Severity Level 4 Incidents.  Corrective Maintenance also includes the Service to respond to Incidents during Support Coverage Hours to keep production applications running in the event of an Incident.

A workaround does not necessarily correct … Read the rest “Corrective Maintenance”

Application Maintenance

ajaym259General, Resources1 Comment

Application Maintenance consists of the activities to keep an application and its documentation in conformance to existing business and operational requirements. The Application Maintenance does not change (add, modify, or delete) the business functionality provided by the application to the user.

Adaptive Maintenance

Adaptive Maintenance is that portion of Application Maintenance to modify an application and its documentation as necessitated by changes (patches, updates, etc) to the technical environment in … Read the rest “Application Maintenance”

New Mathematical Model Can More Effectively Track Epidemics

ajaym259General, ResourcesLeave a Comment

A new model developed by Princeton and Carnegie Mellon researchers improves tracking of epidemics by accounting for mutations in diseases. Now, the researchers are working to apply their model to allow leaders to evaluate the effects of countermeasures to epidemics before they deploy them.

“We want to be able to consider interventions like quarantines, isolating people, etc., and then see how they affect an epidemic’s spread when the pathogen is … Read the rest “New Mathematical Model Can More Effectively Track Epidemics”

What is IoT? The internet of things explained

ajaym259General, News, ResourcesLeave a Comment

The internet of things (IoT) is a catch-all term for the growing number of electronics that aren’t traditional computing devices, but are connected to the internet to send data, receive instructions or both.

There’s an incredibly broad range of things that fall under that umbrella: Internet-connected “smart” versions of traditional appliances like refrigerators and light bulbs; gadgets that could only exist in an internet-enabled world like Alexa-style digital assistants; internet-enabled … Read the rest “What is IoT? The internet of things explained”

Known Error Database (KEDB)-III

ajaym259General, ResourcesLeave a Comment

The KEDB implementation

Technically when we talk about the KEDB we are really talking about the Problem Management database rather than a completely separate store of data. At least a decent implementation would have it setup that way.

There is a one-to-one mapping between Known Error and Problem so it makes sense that your standard data representation of a Problem (with its number, assignment data, work notes etc) also holds … Read the rest “Known Error Database (KEDB)-III”

Benefits of Known Error Database (KEDB)

ajaym259GeneralLeave a Comment

Seven Benefits of Using a Known Error Database (KEDB)

  1. Faster restoration of service to the user – The user has lost access to a service due to a condition that we already know about and have seen before. The best possible experience that the user could hope for is an instant restoration of service or a temporary resolution. Having a good Known Error which makes the Problem easy to find
Read the rest “Benefits of Known Error Database (KEDB)”

Known Error Database (KEDB)-I

ajaym259General, ResourcesLeave a Comment

Known Error DataBase – KEDB – a repository that describes all of the conditions in your IT systems that might result in an incident for your customers.

Wondering – do you have a Known Error Database? And are you getting the maximum value out of it?

The concept of a KEDB is interesting because it is easy to see how it benefits end users. Also because it is dynamic and … Read the rest “Known Error Database (KEDB)-I”