The KEDB implementation
Technically when we talk about the KEDB we are really talking about the Problem Management database rather than a completely separate store of data. At least a decent implementation would have it setup that way.
There is a one-to-one mapping between Known Error and Problem so it makes sense that your standard data representation of a Problem (with its number, assignment data, work notes etc) also holds … Read the rest “Known Error Database (KEDB)-III”