What is this document? This document describes the set of guidelines that should be followed when a major issue like network failure or total service breakdown happens which causes a lot of failures and alerts. … Read More
Approach to Troubleshoot
Important is “ A problem is a problem”. It must be resolved no matter what how critical it is. It can be a problem or Incident. Let it be one affected user or one machine … Read More
Incident Vs Problem
A short note for difference between Incident and Problem For anyone with ITIL knowledge, terms PROBLEM and INCIDENT are often used interchangeably. There is one more word ISSUE when used create more confusion. However the … Read More