Application Continuity

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Application Continuity consists of the activities to maintain and periodically execute the documented Application Disaster Recovery Plan (DRP) in test mode. Application Continuity prepares Organisation for continued service if a disruption occurs, by recreating or … Read More

User Support

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User Support supports user requests.  Consists of Functional Support, Audit Support, Security Compliance Assessment and Logging and Monitoring. Functional Support Functional Support responds to user-initiated Service Requests that are dispatched by the Incident/ticket management system. … Read More

Processing Support

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Processing Support consists of the application-related activities required to run the production environment. Processing Support activities include scheduled updates of application components (for example tables, parameters, scripts, job schedules, or data loads) with predetermined values … Read More