User Story

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User stories are a critical part of agile software development. Why? Because the user story delivers the value to customers directly. Most of the time success of the agile team depends on the way stories … Read More

Application Continuity

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Application Continuity consists of the activities to maintain and periodically execute the documented Application Disaster Recovery Plan (DRP) in test mode. Application Continuity prepares Organisation for continued service if a disruption occurs, by recreating or … Read More

User Support

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User Support supports user requests.  Consists of Functional Support, Audit Support, Security Compliance Assessment and Logging and Monitoring. Functional Support Functional Support responds to user-initiated Service Requests that are dispatched by the Incident/ticket management system. … Read More

Processing Support

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Processing Support consists of the application-related activities required to run the production environment. Processing Support activities include scheduled updates of application components (for example tables, parameters, scripts, job schedules, or data loads) with predetermined values … Read More

Perfective Maintenance

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Perfective Maintenance is comprised of three components: Perfective Monitoring, Perfective Analysis, and Perfective Change. Perfective Monitoring examines application data capacity for the purpose of creating Requests for Change to improve the application’s database, storage capacity … Read More

Corrective Maintenance

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Corrective Maintenance is defined as modifying an application, its data, and its documentation to effect fixes or workarounds to correct, eliminate, or minimize the impact of Severity Level 1, Severity Level 2, Severity Level 3, … Read More

Application Maintenance

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Application Maintenance consists of the activities to keep an application and its documentation in conformance to existing business and operational requirements. The Application Maintenance does not change (add, modify, or delete) the business functionality provided … Read More