A short note for difference between Incident and Problem For anyone with ITIL knowledge, terms PROBLEM and INCIDENT are often used interchangeably. There is one more word ISSUE when used create more confusion. However the … Read More
A short note for difference between Incident and Problem For anyone with ITIL knowledge, terms PROBLEM and INCIDENT are often used interchangeably. There is one more word ISSUE when used create more confusion. However the … Read More